At dino89, gambling is entertainment — full stop. We provide a comprehensive set of player protection tools, an unconditional 21+ policy, and round-the-clock support so that every member can enjoy our platform within healthy boundaries. If gambling ever stops being fun, we are here to help.
These are the core responsible gaming principles that govern every aspect of the dino89 platform — from product design to customer support protocols.
Every account undergoes identity verification before any withdrawal is processed, and age-confirmation checks are applied at registration. Players under 21 are permanently blocked from accessing the platform. This is not a soft recommendation — it is a non-negotiable platform rule enforced by our KYC team.
Members can set daily, weekly, or monthly deposit limits directly from their account settings. Limit reductions take effect immediately. Limit increases require a mandatory 7-day cooling-off period before they become active, giving you time to reconsider any decision to increase spending beyond your original plan.
Set a maximum session duration to receive an automatic alert when your play time reaches your chosen limit. Session timers are available in increments from 30 minutes to 8 hours. When a session limit is reached, the platform prompts you to take a break — you can always resume after a brief reflection period.
Need a short break? A time-out suspends your account for a set period — ranging from 24 hours to 6 weeks — during which you cannot log in, deposit, or place bets. Unlike self-exclusion, a time-out can be ended at any point after the minimum period has elapsed. It is designed for short-term breaks, not crisis situations.
Self-exclusion is a formal, binding commitment to stop gambling for a defined minimum period. Once activated, a self-exclusion cannot be reversed for at least six months. dino89 closes the account, suppresses all marketing communications, and flags the account against re-registration attempts during the exclusion period.
Our platform uses automated pattern analysis to identify early warning indicators of problem gambling — such as sudden large deposit increases, unusual session frequency, or erratic betting stakes. Where such patterns are detected, our team proactively reaches out with support information and may apply protective limits under our duty-of-care framework.
Responsible gaming means engaging with gambling as a form of entertainment — not as a source of income, a way to solve financial problems, or a coping mechanism for stress. Like any leisure activity, gambling carries inherent risk. The difference between recreational gambling and problem gambling often lies not in how much money is involved, but in how much control the player maintains.
Problem gambling can affect people from all walks of life across Indonesia — from Jakarta to Surabaya, from Bali to Medan. It does not discriminate by income, age (within the adult bracket), or gambling experience. The activities that create risk are familiar ones: sports betting on BRI Liga 1 matches, slot sessions, togel (Indonesia's traditional numbers lottery) draws, and live casino tables. Any of these can become compulsive for a small proportion of players.
dino89 is not able to prevent every problem, but we are committed to making it as easy as possible to stay in control — and to get help quickly if control is lost. The tools on this page are free, permanent features of your account, not add-ons you need to unlock.
If you recognise any of the following in your own behaviour or in someone you know, it may be time to use one of our support tools or speak to a professional:
Answer the following questions honestly to gauge whether your gambling habits are within a healthy range. This is not a diagnostic tool — it is a starting point for reflection. If you answer "Yes" to three or more questions, we recommend speaking with our support team or a professional counselling service.
This assessment is not a substitute for professional advice. If your answers concern you, please use our self-exclusion or time-out tools immediately, and consider reaching out to a licensed gambling counsellor. Our 24/7 support team can point you toward appropriate local resources in Indonesia.
All of the following tools are available free of charge inside your dino89 account settings under the "Responsible Gaming" tab. There is no fee, no waiting period for restrictive actions, and no requirement to justify your decision to use any of them.
| Tool | What It Does | Available Periods | Effect Speed | Reversible? |
|---|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit within the chosen period | Daily / Weekly / Monthly | Immediate (reduction) | Increase: 7-day delay |
| Loss Limit | Stops you from losing more than your set amount in the chosen period | Daily / Weekly / Monthly | Immediate (reduction) | Increase: 7-day delay |
| Wager Limit | Caps the total stake amount placed within the chosen period | Daily / Weekly / Monthly | Immediate (reduction) | Increase: 7-day delay |
| Session Time Limit | Triggers an alert and optional logout when session reaches your set duration | 30 min – 8 hours | Immediate | Yes, anytime |
| Time-Out | Temporarily suspends account access — cannot deposit or bet during period | 24 hrs / 1 wk / 1 mo / 6 wks | Immediate | After minimum period: Yes |
| Self-Exclusion (Short) | Binding account closure with suppressed re-registration for set period | 6 months / 1 year | Immediate | No — binding |
| Self-Exclusion (Permanent) | Permanent account closure — no re-registration permitted at any future date | Indefinite | Immediate | No — permanent |
| Reality Check | On-screen reminder showing time elapsed and net result of current session | Every 30 / 60 / 90 minutes | Immediate | Yes, anytime |
How to activate: Log in to your dino89 account, navigate to Account Settings → Responsible Gaming, and select the tool you wish to apply. Changes take effect as shown in the table above. For self-exclusion requests, you may also contact our support team directly — the team is trained to process these requests sensitively and without delay.
Self-exclusion is the strongest protective tool available on dino89. Once confirmed, it is binding for the full chosen duration. Follow these steps to activate it. If you need help at any stage, our support team is available 24/7.
Access the platform via desktop or mobile browser. You will need your registered email address and password. If you have forgotten your login credentials, use the account recovery option or contact support before proceeding.
Click your account avatar or username in the top right corner of the platform. From the dropdown menu, select "Account Settings". On mobile browsers, this option is accessible via the hamburger menu under your profile section.
Within Account Settings, locate and click the "Responsible Gaming" tab. All protective tools — including deposit limits, time-out, and self-exclusion — are listed here in a single consolidated view.
Select "Self-Exclusion" from the tool list. Choose your exclusion period: 6 months, 1 year, or Permanent. Read the confirmation statement carefully — it clearly outlines what self-exclusion means and that it cannot be reversed before the minimum period expires.
Type your confirmation phrase as prompted and click "Confirm Self-Exclusion". The action takes effect immediately. Your account is suspended, your balance is preserved for withdrawal after the exclusion period, and all marketing communications are suppressed within 24 hours.
If you prefer not to navigate the account settings yourself — or if you are in a moment of crisis and need immediate help — contact our support team. Provide your registered name and email address and state that you wish to self-exclude. The team will action your request within minutes and can also provide information about professional support services available in Indonesia.
Important: During a self-exclusion period, do not attempt to open a new dino89 account using different details. Circumventing self-exclusion is a serious breach of the Terms & Conditions and may result in permanent forfeiture of any funds associated with the new account. If gambling is causing you serious harm, please reach out to a qualified counsellor rather than attempting to resume play.
The vast majority of dino89 members gamble recreationally without any issues. Here are the habits that distinguish healthy recreational gamblers from those at risk.
Decide in advance exactly how much you are comfortable losing — because you may lose. Never exceed that figure, and never use funds allocated to living expenses, rent, or savings.
Use our session timer feature. Decide how long each gambling session will last and stick to it regardless of your balance. Taking regular breaks keeps your decision-making sharp and reduces impulsive bets.
Treat gambling like going to a concert or a restaurant — money spent is the cost of entertainment. If you win, that is a bonus. Never rely on gambling winnings as an expected income stream.
Placing larger bets to recover previous losses is one of the most common patterns that leads to problem gambling. If you have reached your budget limit, stop — the next session is a separate, independent event.
Balance gambling with other activities. Healthy recreational gamblers typically have a range of hobbies and social outlets. If you find that gambling is the primary way you relax or socialise, that is a signal worth reflecting on — even if no financial harm has occurred yet.
Avoid gambling when emotional. Stress, grief, loneliness, and anxiety are states in which decision-making is impaired. Gambling when emotionally vulnerable dramatically increases the risk of chasing losses or spending beyond your means.
If gambling is causing you distress — financial, emotional, or otherwise — please reach out to the dino89 support team right away. Our agents are available 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri and Nyepi. Support is available in both English and Bahasa Indonesia. We can activate any protective tool on your behalf instantly and can refer you to professional counselling resources in Indonesia at no cost.
Reach us by email — address displayed below (plain text only, not a clickable link):
Response time for responsible gaming requests: within 1 hour, prioritised above all other support tickets.
Responsible gaming is not a feature — it is a fundamental part of how dino89 operates. Review our full Terms & Conditions to understand your rights, or visit the FAQ for quick answers about account limits and protective tools.
Adults only — 21+ | Gambling involves risk — please play responsibly